FAQs
Product Questions
1. What products does ZY NAILS offer?
ZY NAILS, founded in 2016, specializes in manufacturing and selling professional nail drills, UV/LED lamps, and related nail accessories. We also provide customized OEM/ODM services to meet your brand or salon needs.
2. What is the battery life of your nail drill?
Our nail drill features a long-lasting rechargeable battery that provides 8–10 hours of continuous use on a full charge. The charging time is only 3 hours, making it perfect for both salon and home use.
3. Is your nail drill suitable for professional salon use?
Absolutely! Our nail drill delivers high torque up to 35,000 RPM, with ultra-smooth, quiet, and vibration-free performance. It’s designed to meet professional salon standards, while also being easy to use for home manicure lovers.
4. Does the UV/LED lamp work for all gel polishes?
Yes, our UV/LED lamp is compatible with all types of gel polishes, including regular gel, builder gel, and polygel. It provides fast curing and even light distribution to ensure a flawless, long-lasting manicure.
Order & Shipping Questions
1. How can I track my order?
Once your order is shipped, we will send you a tracking number via email. You can use this number to track your package on our website or the shipping carrier’s official site. We are also tracking your payment and order progress, and will update you if there are any changes.
2. What is your shipping time?
Shipping time varies by destination: for US and EU orders, it usually takes 5–10 business days; for other international orders, it takes 7–15 business days. Processing time is 1–2 business days before shipping.
3. Do you offer international shipping?
Yes, we ship to most countries and regions worldwide. Our products support auto-switching between 110V and 220V voltage, so they can be used globally without adapters.
4. Can I change or cancel my order after placing it?
You can change or cancel your order within 24 hours of placing it. Please contact us immediately via email (info@zynails.com) with your order number, and we will assist you as soon as possible.
5. What payment methods do you accept?
We accept a variety of secure and convenient payment methods to meet your needs, including major credit cards (Visa, Mastercard, American Express), PayPal, and other mainstream online payment platforms. All payment transactions are encrypted and protected to ensure the security of your personal and financial information.
6. Is it safe to make payments on your website?
Absolutely. Our website adopts advanced encryption technology to protect all your payment information, preventing any leakage of personal and financial data. We do not store your complete payment card information, ensuring the safety and privacy of every transaction.
Warranty & Support Questions
1. What is your warranty policy?
All ZY NAILS products and accessories come with a 1-year warranty from the date of purchase. If your product has any quality issues within the warranty period, we will provide repair or replacement services free of charge.
2. How do I get after-sales support?
If you have any problems with your product, please contact us via the contact form on our website or send an email to info@zynails.com. Our support team will get back to you ASAP and help solve your issue.
3. What should I do if my nail drill stops working?
First, check if the battery is fully charged and the power switch is turned on. If the problem persists, please contact our support team with your order number and a description of the issue—we will guide you through troubleshooting or arrange a repair/replacement.